Business Travel Assistance 24/7
CTA Business Travel provides services for your employees to support them throughout their journeys safely. We are very committed to the quality and continuity of services for travellers. The solutions developed provide concrete answers to each stage of displacement.
Assistance
Our business travel team is available from Monday to Friday from 9am to 6pm, without interruption. Apart from these hours, a 24/7 help desk is available with a unique number. The assistance team, both in France and abroad, has access to your real-time file, policy and travel habits.
- Management of current travel
- Changing your path
- Issue of transport tickets (aircraft, train,...)
- Booking a hotel room
- Rental of a vehicle
- Cancellation of a reservation
- Assistance (delays, strikes, security alerts, natural disasters)
Alerts
In order to meet the legal obligations relating to the criminal liability of companies for the professional travel of employees, CTA Business Travel has put in place a system for ensuring the safety of travelling passengers.
In order to assist you in your duty to protect employees, we have set up the Emergency Unit which brings together theInformation Management Unit (IMU) and Emergency Travel Services (ETS).
Relayed by the 24-hour team, this Emergency Cell informs travellers in case of serious hazards or crisis situations. It shall take the necessary measures in accordance with the gravity of the events.
Managing crisis situations
CTA Business Travel relies on high-performance tracking technologies as well as the expertise and availability of its teams to quickly locate and assist travellers in difficulty.
Travel by passengers is automatically recorded, from the booking of the flight to the actual return. At a glance, a dashboard allows you to locate, on a map, by area or by country, the travelling staff, according to a list of criteria including country, city, date, flight, train, hotel, airport, etc.
Use geolocation
The Emergency Unit includes all bookings made and geolocation of travelers, at any time.
In the event of a crisis, travellers and/or persons designated and authorised (general management, spouses, relatives, administrative assistants, hierarchies...) are informed in order to deal immediately with critical situations.
Our teams can then manage and propose alternative solutions (reservation changes, extended stays, hotel reservations,...)
Your personalized audit
Want to get a personalized audit of your needs in terms of business travel?
Our experts are at your disposal:
What is the difference between online and offline?
Before comparing these services, know that the ideal for a company is to make the most of the Online and Offline, juggle between these two modes, a mixed mode. To differentiate Online from Offline, see this page.
What are the savings levers?
Our customers have between 10 to 15% savings on their travel budgets. Our different savings levers are available on this page.
Quality and expertise of CTA Business Travel
Our customers do not have a commitment of volume or duration: only the quality of our service guarantees their loyalty. In Offline, our employees have between 10 and 15 years of experience and our 2 stage managers have more than 25 years of experience each. In Online, our team of technology consultants is at the forefront of innovation.
I want to benefit from the CTA Business Travel offer
I'm already a customer, how do I connect?
If you are already a customer with online access, click on the top right on « account ». You will be redirected to CTA Business Travel. If you do not have access online, contact us at 05 34 391 396 for help.
I'm already a customer. Flight/hotel cancelled/delayed, what to do?
