24-hour business travel assistance
CTA Business Travel provides services for your employees to accompany them safely throughout their travels. We place great emphasis on the quality and continuity of our services for travelers. The solutions we develop provide concrete answers at every stage of the trip.
Assistance
Our dedicated business travel team is available Monday to Friday from 9am to 6pm, without interruption. Outside these hours, a 24/7 assistance service is available via a single number. The assistance team, whether in France or abroad, has real-time access to your file, your policy and your travel habits.
- Travel management in progress
- Modifying your route
- Issuing tickets (plane, train, etc.)
- Booking a hotel room
- Vehicle rental
- Cancelling a reservation
- Assistance (delays, strikes, security alerts, natural disasters)
Alerts
To meet legal obligations relating to corporate criminal liability for employee business travel, CTA Business Travel has set up a system to ensure the safety of travelers on the move.
To support you in your duty to protect employees, we have set up the Emergency Unit, which brings together theInformation Management Unit (IMU) and Emergency Travel Services (ETS).
Relayed by the 24/24 team, this emergency unit informs passengers in the event of serious hazards or crisis situations. It takes the necessary measures according to the seriousness of the event.
Managing crisis situations
CTA Business Travel relies on high-performance tracking technologies and the expertise and availability of its teams to quickly locate and assist travelers in difficulty.
Travelers' journeys are automatically recorded, from the moment the flight is booked to the actual return. At a glance, a dashboard allows you to locate staff on the move on a map, by zone or by country, according to a list of criteria including country, city, date, flight, train, hotel, airport, etc.
Using geolocation
The Cellule d'Urgence brings together all bookings made and geolocates travelers at all times.
In the event of a crisis, travelers and/or designated authorized persons (senior management, spouses, family members, administrative assistants, hierarchies, etc.) are informed so that they can deal immediately with critical situations.
Our teams can then manage and propose alternative solutions (booking changes, stay extensions, hotel reservations, etc.).
Your personalized audit
Would you like a personalized audit of your business travel needs?
Our experts are at your disposal:
What's the difference between online and offline?
Before comparing these services, you should know that the ideal situation for a company is to make the most of both Online and Offline, to juggle between these two modes, a mixed mode. To differentiate between Online and Offline, consult this page.
What are the savings levers?
Our customers save between 10% and 15% on their travel budgets. Our various savings levers can be consulted on this page.
Quality and expertise from CTA Business Travel
Our customers have no commitment to volume or duration: the only guarantee of their loyalty is the quality of our service. Offline, our staff have between 10 and 15 years' experience, and our 2 platform managers each have over 25 years' experience. Online, our team of technology consultants is at the cutting edge of innovation.
I would like to take advantage of the CTA Business Travel offer
I'm already a customer, how do I log in?
If you are already a customer with online access, click on "Account" in the top right-hand corner. You will be redirected to the CTA Business Travel online portal. If you don't have online access, please contact us on 05 34 391 396 for assistance.
I am already a customer. What should I do if my flight/hotel is cancelled or postponed?